User Experience and Design Research Lab

Empowering organizations through research and data-driven design

About Us
User research interview session at GearLab Whiteboard collaboration with sticky notes

Our Services

What We Do

User Research

Through user research, we uncover business objectives and user needs.
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Usability Testing

We test designs and experiences to measure their effectiveness and efficacy.
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Data Analytics & Measurement

We can help craft a plan to make sure you're measuring the right things.
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Strategy & Planning

Together, we work to build a roadmap for products and processes.
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“Through research, focus groups, and user testing, GearLab created a user experience that is more intuitive and functional than ever before.”
Rachel VanArendonk, YMCA of Pierce and Kitsap Counties
Rachel VanArendonk
Senior Marketing and Communications Director, YMCA of Pierce and Kitsap Counties

Our Work

Case Studies

Improving Online Class Registration

YMCA of Pierce and Kitsap Counties 3

Improving Online Class Registration

The YMCA sought to improve their online class registration system to allow for easier and more efficient sign-ups across all nine branches. To achieve this, we made three recommendations: implement a responsive, mobile-optimized design, enhance search navigation, and improve the information architecture. Throughout the redesign, it was also important to create consistency in class information across locations.

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Enhancing Provider Search

MultiCare Health System

Enhancing Provider Search

MultiCare Health System has been serving the community since 1882 and is the largest community-based, locally-governed health system in Washington State. MultiCare looked to GearLab and SiteCrafting for a provider search redesign in order to improve the user experience. Through extensive research, designing, and testing, our teams built a new easy-to-use search system.

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