User Experience and Design Research Lab

Empowering organizations through research and data-driven design

About Us
User research interview session at GearLab Whiteboard collaboration with sticky notes

Our Services

What We Do

User Research

Through user research, we uncover business objectives and user needs.
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Usability Testing

We test designs and experiences to measure their effectiveness and efficacy.
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Data Analytics & Measurement

We can help craft a plan to make sure you're measuring the right things.
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Strategy & Planning

Together, we work to build a roadmap for products and processes.
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“Through research, focus groups, and user testing, GearLab created a user experience that is more intuitive and functional than ever before.”
Rachel VanArendonk, YMCA of Pierce and Kitsap Counties
Rachel VanArendonk
Senior Marketing and Communications Director, YMCA of Pierce and Kitsap Counties

Our Work

Case Studies

Toward A Better Government Web Experience

Laptop on a white desk showing the City of Boulder website.

Toward A Better Government Web Experience

GearLab partnered with the City of Boulder to perform a user needs assessment, documenting design requirements and specifications for a redesigned government web experience that catered to both residents and government employees.

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Improving Online Class Registration

YMCA of Pierce and Kitsap Counties 3

Improving Online Class Registration

The YMCA sought to improve their online class registration system to allow for easier and more efficient sign-ups across all nine branches. To achieve this, we made three recommendations: implement a responsive, mobile-optimized design, enhance search navigation, and improve the information architecture. Throughout the redesign, it was also important to create consistency in class information across locations.

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