Creating a strategy and plan for the overall User Experience is essential for the success of a product or process. Although many interactions happen online, there are also offline touch points and decisions that need to be considered. The actual path to the online interaction can start hours, days and sometimes years in advance. It’s important to fully map the lifecycle and journey of the customer. We can help by understanding the journey of customers and potential customers.
Together, we work to build a roadmap for success for both products and processes.